Privacy Policy

TGA Truck Driving School ("Company," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website (https://vocationalzoom.com), use our platform, or communicate with us, including via SMS text messaging.

By using our services or providing your phone number for SMS communications, you agree to the practices described in this Privacy Policy.

We may collect the following categories of personal information:

• Contact Information: Name, email address, phone number, mailing address.
• Identity Information: Date of birth, driver's license number and state, Social Security number (for enrollment/funding purposes only).
• Educational & Training Data: Enrollment records, course progress, grades, attendance, DMV test results, certifications.
• Financial Information: Funding agency, payment records, wage information (for placement reporting).
• Communications: Records of SMS messages, emails, and other communications between you and our staff.
• Usage Data: Information about how you access and use our online platform (IP address, browser type, pages visited).

This section specifically governs our SMS text messaging program.

How We Use SMS

With your explicit consent, TGA Truck Driving School may send you SMS text messages for the following purposes:

• Enrollment confirmations, reminders, and updates
• Training schedule notifications and class reminders
• Important compliance deadlines and document requests
• Staff-to-student communications regarding your training progress
• Emergency or safety-related notifications

Consent & Opt-In

We will only send you SMS messages if you have provided explicit prior written consent. Consent may be obtained:

• During the enrollment process by checking an SMS opt-in box
• By texting a keyword to our designated number
• By signing an enrollment agreement that includes an SMS consent clause

Consent to receive SMS messages is not a condition of enrollment or purchase of any service.

Message Frequency

Message frequency varies. You may receive up to 8 messages per month depending on your enrollment status and active training period. During active training periods, frequency may be higher.

Message & Data Rates

Message and data rates may apply. Standard carrier messaging and data rates apply to all SMS messages sent and received. Contact your wireless provider for details about your plan.

How to Opt Out

You may opt out of receiving SMS messages at any time by:

• Replying STOP to any SMS message we send you
• Contacting us at [email protected] with a request to remove your number

After you send STOP, you will receive a one-time confirmation message confirming your opt-out. No further messages will be sent unless you re-enroll.

How to Get Help

Reply HELP to any SMS message for assistance, or contact us directly at [email protected] or by calling our front office.

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to effective transmission from your network operator. TGA Truck Driving School and participating carriers, including T-Mobile, AT&T, Verizon, and others, are not liable for delayed or undelivered messages.

No Third-Party Data Sharing

We do not sell, rent, or share your phone number or SMS consent data with any third party. Phone numbers collected for SMS purposes will only be used to send communications described in this section.

We use the personal information we collect to:

• Process and manage your enrollment and training
• Communicate with you about your program, schedule, and progress
• Send SMS messages as described in Section 3 (with your consent)
• Fulfill regulatory reporting obligations (BPPE, WIA, funding agencies)
• Improve our services and platform
• Ensure safety and security of our facilities and platform

We do not sell your personal information. We may share information with:

• Funding & Government Agencies: Workforce agencies, EDD, or grant programs that fund your training, as required by those programs.
• Regulatory Bodies: BPPE and other California licensing authorities as required by law.
• Service Providers: Technology vendors who operate our platform, SMS delivery services (e.g., Twilio), and cloud storage providers — only to the extent necessary to provide services to you. These vendors are contractually prohibited from using your data for any purpose beyond what is required to deliver those services.
• Legal Requirements: When required by law, court order, or governmental authority.

We do not sell, trade, or transfer your personal information to third parties.

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Student records are generally retained for a minimum of 7 years following program completion or withdrawal, as required by California regulations.

SMS opt-in/opt-out records are retained for a minimum of 4 years to demonstrate compliance with applicable regulations.

Under the California Consumer Privacy Act (CCPA) and related regulations, California residents have the right to:

• Know what personal information we collect and how it is used
• Request deletion of your personal information (subject to legal exceptions)
• Opt out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

To exercise these rights, contact us at [email protected].

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors without verifiable parental consent. If you believe we have collected information from a minor, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new effective date. Continued use of our services after such changes constitutes your acceptance of the revised policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: